Support at Home Services
Support at Home Program
Learn what the new Support at Home aged care program means for you with Bright Care Home and Support.
Introducing the Support at Home Program
From 1 November 2025, the Support at Home program will begin.
It replaces Home Care Packages and Short-Term Restorative Care with a single, simpler system for in-home aged care.
Funding
Your funding classification is set through an aged care assessment.
Under the current Home Care Package program, there are four levels of funding.
The new Support at Home program introduces eight funding classifications, with each annual budget allocated in quarterly amounts.
Support at Home - Prices
Effective date- November 1 2025
Please download our Pricing flyer Click here 
Home Care Packages and Support at Home classifications
| Home Care | Annual budget |
| Level 1 |
$10,986 |
| Level 2 |
$19,319 |
| Level 3 |
$42,055 |
| Level 4 |
$63,758 |
| Support at Home | Annual budget |
| Classification 1 | $10,731 |
| Classification 2 | $16,034 |
| Classification 3 | $21,965 |
| Classification 4 | $29,696 |
| Classification 5 | $39,697 |
| Classification 6 | $48,114 |
| Classification 7 | $58,148 |
| Classification 8 | $78,106 |
Short-term pathways
In addition to your ongoing classification, Support at Home includes flexible pathways that respond to changing circumstances:
Assistive Technology and Home Modifications (AT-HM) Scheme
What to expect
Practical changes to your home or equipment that support safety and independence. This can include things like grab rails, ramps, or mobility aids prescribed by an allied health professional.
End of Life Pathway
What to expect
Specialist services that help you remain comfortable, supported, and connected at home in the final stage of life. This pathway prioritises dignity, choice, and time with loved ones.
Restorative Care Pathway
What to expect
Up to 16 weeks of short-term support designed to help you get back on your feet after illness, injury, or a hospital stay. It focuses on recovery and regaining independence.
Rules for
unspent funds
Existing Home Care Package participants retain all unspent funds. They will carry over in full and remain available for use under Support at Home.
You can use your HCP balance to:
- pay for approved services once your quarterly budget exhausted
- purchase assistive technology or home modifications to meet assessed needs.
Under Support at Home, you can also carry over up to $1,000 or 10% of your quarterly budget(whichever is greater) into the next quarter.
It is important to plan to use your funding each quarter so it supports the outcomes that matter most to you.
Services
Support at Home services fall into three categories:
Clinical Supports
Nursing, allied health, therapies, medication support
Independence
Personal assistance, continence, mobility, respite, social support, transport
Everyday Living
The government pays the full cost of clinical care. Contributions apply for Independence and Everyday Living services, based on your pension or income status. The national service list defines what is included and what is not. A government calculator will be available to show detailed pricing.
Make the most of your funding
Support at Home services fall into three categories:
Our Programs for Living Well are designed to help you maximise independence while staying healthy and connected at home.
These evidence-based programs focus on preventative health — building daily habits and routines that support confidence, strength, and wellbeing. They also align with the latest Aged Care Standards, ensuring quality support that meets government guidelines.
Examples of our programs include:
Active Life
Improving strength, balance, and mobility to lower the risk of falls and keep people active in daily life
Mealtime and Communication Support
Our Programs for Living Well are designed to help you maximise independence while staying healthy and connected at home.
Well Nourished
Personalised meal planning and nutrition support linked to better strength, cognition, and energy
Programs are an innovative way to use Support at Home funding.
Instead of drawing on services one by one, they bring supports together in a structured way that delivers long-term benefits and helps people remain at home for longer.
Contributions
You only pay for the services you use. Clinical care is fully funded by the government.
Full pensioners
Part pensioners
Self-funded retirees
A lifetime cap of $130,000 applies across Support at Home and residential aged care.
If you can’t afford your contribution, you can apply for financial hardship assistance so your care can continue without interruption.
Under the no worse off rule, grandfathered participants will continue to pay the same or less than you do now.
Participant Types and Scenarios
From November 2025, everyone receiving or applying for home support will be part of the new Support at Home program.
People fall into three groups, depending on when they were first approved:
Grandfathered participants
Approved on or before 12 September 2024. Their contribution arrangements are protected by the no worse off rule. They will pay the same as before, or less.
Transitioned participants (not grandfathered)
Approved after 12 September 2024 but before 1 November 2025. They will move across to Support at Home on the new contribution settings, based on their pension or income status.
New entrants
Approved for the first time on or after 1 November 2025. They start directly in Support at Home under the new rules.
Grandfathered Support at Home Participants
Protected by No Worse Off Rule
Transitioned Support at Home Participants
Not Grandfathered
New Entrants
Approved for the first time on or after 1 Nov 2025
| Independence | Unit | Price | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|
| Personal care | Hour | $99 | $150 | $200 | $250 |
| Social support and community engagement | Hour | $99 | $150 | $200 | $250 |
| Therapeutic services for independent living | Hour | $165 | $165 | $165 | $165 |
| Remedial massage | Hour | $150 | $150 | $150 | $150 |
| Respite | Hour | $99 | $150 | $200 | $250 |
| Everyday Living | Unit | Price | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|
| Domestic assistance | Hour | $99 | $150 | $200 | $250 |
| Home maintenance and repairs | Hour | $120 | $150 | $150 | $200 |
| Meal delivery | Meal | $20 | $30 | $40 | $60 |
| Meal preparation | Hour | $99 | $150 | $200 | $250 |
| Transport | Trip | $90 | $100 | $120 | $150 |
| Clinical Care | Unit | Price | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|
| Care Management | Hour | $120 | $160 | $180 | $240 |
| Restorative care management | Hour | $150 | $180 | $200 | $300 |
| Registered Nurse | Hour | $160 | $220 | $250 | $320 |
| Enrolled nurse | Hour | $140 | $200 | $280 | $300 |
| Nursing assistant | Hour | $110 | $160 | $220 | $250 |
| Clinical Care (contd) | Unit | Price |
|---|---|---|
| Allied health and other therapeutic services | Hour | $200 |
| Allied health therapy assistant | Hour | $150 |
| Counsellor or Psychotherapist | Hour | $210 |
| Dietitian or Nutritionist | Hour | $200 |
| Exercise physiologist | Hour | $190 |
| Occupational therapist | Hour | $200 |
| Physiotherapist | Hour | $200 |
| Podiatrist | Hour | $180 |
| Psychologist | Hour | $200 |
| Social worker | Hour | $200 |
| Speech pathologist | Hour | $220 |
| Inactive overnight care – service (sleepover) (10:00pm – 6:00am) | Per Sleepover |
| Monday to Thursday Nights | $490.00 |
| Friday Night | $625.00 |
| Saturday Night | $810.00 |
| Sunday Night | $820.00 |
| Public Holiday Night | $990.00 |
- During an ‘inactive’ overnight support (sleepover) where any active care (wake up) service(s) total less than 1 hour will be charged as 1 hour minimum at the active overnight hourly rate, up to a maximum of 4 hours.
- If more than 4 hours of active care (wake up) are required, the sleepover service will be converted to ‘active’ overnight support and will be billed accordingly.
| 24 HOUR CARE (Including 8 hours of Active Care) | Per 24 Hour |
| Monday to Thursday Nights | $490.00 |
| Friday to Saturday | $1,200.00 |
| Saturday to Sunday | $1,600.00 |
| Sunday to Monday | $1,600.00 |
| Public Holiday | 1,950.00 |
- Additional active hours if required exceeding the 8 hours allocated will be charged at the associated hourly rate.