Feedback and Complaints

We'll always listen to you

If you have positive feedback or to make a complaint regarding our services, the team BrightCare would happy to assist. We encourage you to contact us so we can address your concerns as soon as possible. In the event that you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from any of the agencies outlined below.
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Aged Care Quality and Safety Commission on 1800 951 822 or by visiting
https://www.agedcarequality.gov.au/contact-us/complaints-concerns/what-do-if-you-have-complaint

To make a complaint, please contact Bright Care:

  • on 1300 250 775
  • by emailing info@bcsupport.com.au
  • through our website
  • in person at one of our offices; or
  • by mail to our office – Western BACE, 222 Ferris Road Cobblebank Vic 3338
Have you been impressed by a member of our team? We welcome positive feedback and commendations. To leave feedback of any nature, please complete our online form.